• To provide our platform and personalize your experience: 
  To deliver a wide range of services to you, we utilize your personal information, which may include processing transactions, verifying your identity when you sign in, offering customer support, and managing and enhancing the performance of the Platform. Our Platform offers personalized features that aim to enhance your experience, productivity, and collaboration skills by analyzing your team's activities. This enables us to provide search results, activity feeds, notifications, connections, and recommendations that are tailored to your needs and those of your team. As an illustration, we may leverage your job title and past activities to deliver search results that we believe are pertinent to your role.

 

• Research and development purposes:
  We continuously strive to enhance the quality and functionality of our Platform. By leveraging information and insights gained from user feedback and usage patterns, we can identify opportunities to optimize our Platform performance, make them more secure, and seamlessly integrate new features. This information allows us to pinpoint areas for improvement and to develop innovative products and technologies that benefit our users and society as a whole. For instance, to enhance the @mention function, we analyze users' recent interactions and frequency of @mentions to provide the most relevant connections. We also evaluate commonly used search terms to improve the accuracy and appropriateness of suggested topics when using the search feature. We also test and analyze certain new features with some users before rolling the feature out to all users.

 

• To communicate with you about the Platform performance:
  We utilize your contact details to facilitate various transactional communications through email and within our platform. These communications include confirming your purchases, reminding you about subscription expirations, addressing your comments, questions, and requests, offering customer support, and delivering technical notices, updates, security alerts, and administrative messages. In addition, we send email notifications to keep you informed about interactions involving you on our platform. We personalize our communications based on your activity and engagement with our platform. This means that certain actions you perform within our platform may trigger relevant features or suggestions for third-party apps that can simplify your tasks. Furthermore, as you onboard to specific services, we provide tailored communications to assist you in becoming more proficient with their usage. Please note that these communications are integral to our platform, and in most cases, opting out of them is not possible. However, if there is an opt-out option available, you can find it within the communication itself or in your account settings.​​

 

• ​Customer support:
  We utilize your information to address any technical issues you may encounter, respond to your requests for assistance, analyze crash data, and enhance the platform's performance. In cases where you grant us explicit permission, we may share information with third-party experts to ensure timely and effective support.

 

• ​Safety and Security:
  Your information and Service usage data are employed to verify accounts and activities, detect and prevent potential security incidents, and promptly respond to any actual security threats. We also employ monitoring measures to safeguard against malicious, deceptive, fraudulent, or illegal activities, including violations of Service policies.

 

• ​Protection of our business interests and legal rights:
  In compliance with applicable laws and to safeguard our legitimate business interests, as well as the rights and interests of others, we may use your information for purposes such as legal claims, regulatory compliance, audits, and disclosures related to business acquisitions, mergers, or sales.

 

• ​With your consent:
  We respect your consent and may use information about you for specific purposes not mentioned above, but only with your explicit permission. For instance, if you grant us authorization, we may publish testimonials or showcase customer stories to promote our platform. Your consent plays a crucial role in such cases, ensuring that your information is used appropriately and in line with your preferences.

Information storage and security

We employ standard technical and organizational measures in the industry to ensure the security of the information we store. We store the usage data inside of an encrypted database, inaccessible from the internet.

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​Additionally, for our public solution, we leverage third-party services (OpenAI). Textual chunk from user’s files is processed using our third-party, OpenAI API to obtain answers. However, for our on-premises solution, we provide our proprietary model, which is based on publicly available models and is installed directly on the customer’s side deployment server, not on our cloud server. This means that no data is sent to third-party tools. On the other hand, Pinecone is used to store vector databases from the user’s file.

 

How long do we keep the information
How long we keep the information we collect about you depends on the type of information. Upon reaching a certain point, we will either delete or de-identify your information. In cases where deletion is not immediately feasible, such as when information is stored in backup archives, we will securely store your information and isolate it to prevent any further use until deletion becomes possible.
 

• Account information:
  We will retain your account information for the duration of your active account and for a reasonable period afterward in case you choose to reactivate using our services.
   

• Information you share on the platform:
  In the event that your account is deactivated or disabled, certain information and content you have provided will be retained to ensure that your team members or other users can continue to fully utilize our services.
   

• Managed accounts:
  If our services are accessed through an organization (such as your employer), we will retain your information for the duration specified by the account administrator.